Customer Experience

Getting Started 0

Service 5

• If I am relocating to another house within the city. Will you help me move?
• If I am shifting to another city, can I take the furniture with me?
• What happens if I damage or break the furniture?
• Which cities do you operate in?
• What happens if I face any issue with my existing subscription products (furniture/appliances)?

Referral 7

• What is the referral program?
• How do I refer?
• Is there a cap on the referral benefit?
• How do I claim the referral bonus?
• What happens to my referral bonus if I pause my subscription before the three months are up?

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How it works 2

• Can I purchase the furniture after my rental tenure?
• Can I take it for a short term basis?

Payment 9

• Do I get any rate benefits for longer period of time?
• Is there any advance or deposit required? What would be my deposit amount?
• What happens to my deposit amount?
• How do I pay my security deposit or monthly rentals?
• How do I use my bank's Internet Banking to make the payment?

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Returns & Cancellations 3

• Can I cancel my subscription before my tenure ends?
• What happens when my subscription ends?
• What if I am not completely satisfied with furniture after delivery?

Delivery 5

• How soon will my product be delivered?
• Do you set up the furniture?
• Can I choose the delivery date and time?
• What are the documents required on delivery?
• Do I have to pay for deliveries and pick-ups?

Offers 2

• Can I avail multiple offers?
• What is the App Download offer?

Kids 9

• What materials have been used for the Kids furniture range?
• How do you maintain the hygiene of the mattress?
• How do you ensure safety in the Kids’ furniture range?
• What if my kids damage the furniture?
• What if the furniture gets stained and requires cleaning?

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